Eric leads Everest Group’s research practice, a source of fact-based published research and custom analysis for the global services community. His areas of expertise include how service delivery models are being disrupted due to changes in technology, talent models, and maturing expectations.
Eric has a passion for how global services allow people from different backgrounds to truly work together and achieve their objectives while also learning from each other. He is also an advocate for Impact Sourcing and serves as a judge for Microsoft’s annual Impact Sourcing Leadership Award.
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