9:00 - 10:00
Registration and networking coffee
DAY 1 PLENARY SESSIONS - Machine Hall
10:00 - 10:15
Welcome and opening remarks
Marek Grodziński, VP of ABSL
Jacek Levernes, CEO Finteco, President of ABSL
Hanna Zdanowska, Mayor of Łódź
10:15 - 10:30
ABSL Summary of the year
Jacek Levernes, CEO Finteco, President of ABSL
Wojciech Popławski, Managing Director, Accenture Operations, VP ABSL
10:30 - 10:45
Global trends in the business services sector
An analyst's view on the latest market developments, political and technology disruptions, the war on talent and the role of the CEE region. Peter Moller, European SSC/BPO Advisory Lead, Deloitte
10:45 - 11:05
Business Models in the GBS organizations
Uneasy choices: buy, build or mixed ownership? Łódź, Bangalore or Virtual Delivery Centre? Learn how world-class organizations embrace new business models. Jon Bell, Executive Vice President, Head of Capgemini Business Services Global Delivery Network
11:05 - 11:20
It is all about enhancing life with intelligence to make everyday tasks and processes simple, efficient and enjoyable
What does being smart mean to cities, workplace and the environment? Magnus Persson, Executive Vice President Business Development at Skanska S.A.
11:20 - 11:30
Every detail matters. Reworking and retooling the work environment - the wave of tech-driven change
Anna Bartoszewicz–Wnuk Head of Workplace Advisory, JLL Poland
Tomasz Trzósło Managing Director, JLL Poland
11:30 - 12:00
Networking coffee break
12:00 - 12:15
Presentation - Robots are taking over the world
David Poole, Co-founder and CEO, Symphony Ventures
12:15 - 12:30
Presentation - Don't be afraid of robots
Aleksandra Przegalińska, Research Fellow at MIT Sloan School of Management
12:30 - 13:00
The ring - Human vs Robots - who will win the race?
Let's get ready to rumble! Moderator: Elias Van Herwaarden, EMEA Service Leader, Global Location Strategies, Deloitte
Marek Grodziński, VP, ABSL
David Poole, Co-founder and CEO, Symphony Venturess
Piotr Pietrzak, Chief Technology Officer (CTO), IBM Poland and Baltics
Aleksandra Przegalińska, Research Fellow at MIT Sloan School of Management
13:00 - 14:30
Networking lunch
14:30 - 14:50
Digital = Disruption
Dr. Joseph Reger, Chief Technology Officer EMEIA, Fujitsu
14:50 - 15:20
Disrupt or be disrupted
What does your organization need to do to seize the upside of disruption? Moderator: Eric Simonson, Managing Partner, Research, Everest Group
Przemysław Berendt, Global Marketing Vice President at Luxoft
Dr. Joseph Reger, Chief Technology Officer EMEIA, Fujitsu
Arkadiusz Rudzki, Managing Director, Skanska Property Poland
Simon Telfer-Smith, Group VP of IT and CIO, Elekta AB
15:20 - 15:55
Intro presentation followed by panel discussion - Future Leaders
The makeup of the global workforce is changing as millennials take up their place and bring with them new skills, experiences, but also expectations. Moderator: Zain Wadee, Managing Director EMEA at Randstad Sourceright
Nicholas R. Butt, Managing Director, Western Europe Operations Lead, Accenture
Richard Vincent, Partner EMEA/APAC, AltoPartners
Petronella Lockhart, Global Vice President Learning, Talent and Performance Development, Swarovski
16:00 - 17:00
Main Key Note
The Right Honourable David Cameron - former Prime Minister of the United Kingdom (2010-2016)
17:00 - 19:00
OFF Agenda Networking Events
OLIVIA TALENT GARDEN
Under The Palms - fresh fruit cocktails and fresh rhythms both mixed to perfection
EC1 East, Olivia Business Centre chillout zone
F1 RANDSTAD @ POLE POSITION
Take a challenge, overperform Felipe Massa and win Grand Prix!
EC1 East, Randstad stand
RISE UP – RUM UP with CBRE
The live smoking ZACAPA RUM SHOW - tasting and fun!
EC1 East, CBRE Stand
Tasting Craft Beer with Echo Investment
Enjoy unique craft beer inspired by the Warsaw Brewery by Echo Investment.
EC1 East, Echo Investment stand
Smart Working is here to come
Prepare yourself and your organisaton with Mikomax Smart Office
EC1 East, Networking area delivered by Mikomax Smart Office
Skanska Analog Zone
Relax in positive vibes of music played by a local DJ, with a taste of healthy lemonade and have some fun in a green board game.
EC1 East, Chill-out zone
Augmented City of Łódź - heritage, revitalization, EXPO 2022
Interactive trip in time using our greenroom!
EC1 East, Łódź stand
AmCham Diner
AmCham Diner invites you for Dunkin Donuts, fresh lemonade, VIP interviews, and a great American atmosphere!
EC1, East, American Chamber of Commerce in Poland official meeting place
Birthday Cocktail with Capgemini
Join us for a birthday drink and celebrate Capgemini’s 50th anniversary!
EC1 East, Capgemini booth
21:30 - 2:00
ABSL Party
Teatr Club, Moniuszki 4A, Łódź
9:00 - 9:30
Morning networking coffee
FUTURE BUSINESS
Business develops faster and faster every year. What does your organization need to do to seize the upside of disruption?
FUTURE MARKETS
Shifts in the political landscape challenge existing ideas about globalization and international business. How are the markets reacting to the black swans and technological disruption?
FUTURE TALENT
The makeup of the global workforce is changing as millennials take up their place in the workforce and bring with them not only new skills and experiences, but also expectations. Are you keeping up?
TECHNOLOGY
RPA, IoT, AI, VR, AR. These are elements of our everyday lives. How to identify truly ground-breaking innovations that can deliver value?
BUSINESS MODELS
New cross-industry partnerships, everything-as-a service, virtual delivery centers. How prepared is your company to embrace new business models?
INVESTMENT CLIMATE
The outlook for changes. Are we facing an era of unprecedented obstacles or is this an opportunity to take Poland to the next level?
SMART WORLD
The smart wold is all about enhancing life with intelligence to make everyday tasks and processes simple, efficient and enjoyable? What does being smart mean to city, workplace and environment?
HR TRANSFORMATION & LEADERSHIP
Digital revolution is driving a human revolution. What does it mean to be a leader in increasingly technological, interconnected world? How will the "people function" of tomorrow look like?
DIVERSITY & INCLUSION
Different backgrounds, viewpoints, cultures – how to embrace the “melting pot”and create the culture of true inclusiveness?
FUTURE BUSINESS
Business develops faster and faster every year. What does your organization need to do to seize the upside of disruption?
TECHNOLOGY
RPA, IoT, AI, VR, AR. These are elements of our everyday lives. How to identify truly ground-breaking innovations that can deliver value?
BUSINESS MODELS
New cross-industry partnerships, everything-as-a service, virtual delivery centers. How prepared is your company to embrace new business models?
Blockchain for business
Conference Hall
Konrad Rembacz Process and Technology Jr Manager, Unilever, Poland
Maciej Jędrzejczyk IT Architect, IBM CEE Blockchain
Outsourcing vs SSC vs Hybrid
Make the right choice, have a strong governance.
Machine Hall
Moderator: Hanumantha Karthik Partner, Global Sourcing, Everest Group
Ewa Carr-de Avelon Head of XL Catlin Poland Shared Service
Marcin Janiszewski Elekta Business Services Managing Director
Marzena Kardas Sales & Fulfilment and Master Data Management Services Head, Member of Management Board, Infosys Poland
Jacek Stryczyński Vice President, Country Head, Poland & Slovakia, Lionbridge
FUTURE MARKETS
Shifts in the political landscape challenge existing ideas about globalization and international business. How are the markets reacting to the black swans and technological disruption?
INVESTMENT CLIMATE
The outlook for changes. Are we facing an era of unprecedented obstacles or is this an opportunity to take Poland to the next level?
SMART WORLD
The smart wold is all about enhancing life with intelligence to make everyday tasks and processes simple, efficient and enjoyable? What does being smart mean to city, workplace and environment?
FDI, Strategic Investors, Venture Capital, Private Equity, National Growth Funds & Poland.
A 360 view on growth opportunities in Europe’s No1 outsourcing, offshoring and IT space
Wader B
Moderator: Ronald B. Given Co-Managing Partner, Wolf Theiss
Rafał Bator Partner, Enterprise Investors
Jacek Levernes President of ABSL, CEO Finteco Holding
Beata Stelmach Chief Executive Officer and General Director, GE Poland & Baltics
Smart cities
New approach to urban environment that creates high quality of life & work
Planetarium
Moderator: Mateusz Polkowski Head of Research, JLL
Czarek Jarząbek Founder & President of the Board at Golub GetHouse
Krzysztof Misiak Partner Head of Regional Cities Office Department, Cushman Wakefield
Błażej Moder Director of EC1 Łódź – City of Culture
Joachim Schuessler Principal and Senior Project designer in Goettsch Partners
FUTURE TALENT
The makeup of the global workforce is changing as millennials take up their place in the workforce and bring with them not only new skills and experiences, but also expectations. Are you keeping up?
HR TRANSFORMATION & LEADERSHIP
Digital revolution is driving a human revolution. What does it mean to be a leader in increasingly technological, interconnected world? How will the "people function" of tomorrow look like?
DIVERSITY & INCLUSION
Different backgrounds, viewpoints, cultures – how to embrace the “melting pot”and create the culture of true inclusiveness?
Global Talent Trends - Empowerment in a disrupted world.
What is top of mind for C-suite Executives, HR leaders and employees… and how to accelerate
Wader C
Malwina Raducka-Sakwerda Analytical Solutions Team Manager EMEA & LATAM, Mercer
Age
The unexamined and unconsidered - Return to work? Career turn
Wader A
Klaudia Kossowska HR Consultant, Human Capital Manager, Stella Virium Foundation
TECHNOLOGY
BUSINESS MODELS
Is the IoT a threat to people, or on the contrary?
Conference Hall
Moderator: Michał Grabarz Sales Director at Communications, Media and Technology, Accenture
Sebastian Drzewiecki Business Service Centre Head, GSK
Sławomir Lubak Managing Director Accenture Communication, Media and Technology
Piotr Pietrzak Chief Technology Officer (CTO), IBM Poland and Baltics
Michał Zajączkowski Board Member HPE, Pointnext Director
Creating new business model. The journey from concept to reality.
Learn how to navigate the process of creating disruptive and the same time market-fit innovations.
Machine Hall
Oleksander Koliakin General Manager, Sales of Fuel Cards and Home Base Fuels in CEE, Mediterranean and South Africa, Shell
Monika Przybysz Sales Team Leader for Poland, Lithuania, Latvia, Estonia and Ukraine, Shell Polska
Arek Skuza Partner at K2 Digital Ventures
INVESTMENT CLIMATE
SMART WORLD
Shifts in the Balance of Business?
Insight into fast changing business environment post-Brexit
Wader B
Moderator: Kerry Hallard CEO of Global Sourcing Association UK, President of GSA Global
Ross L. Denton Partner, EU, Competition & Trade Department, Baker McKenzie in London
Ewelina Kałużna Leasing and Asset Management Director, Skanska Property Poland
Scott Newman Managing Director & Senior Vice President, State Street
Tomasz Trzósło Managing Director, JLL Poland
Smart workplace
Change your space, change your culture. How to design a perfect office.
Planetarium
Karina Kreja Director, Workplace Consultancy and Change Management, CBRE
HR TRANSFORMATION & LEADERSHIP
DIVERSITY & INCLUSION
Aligning Business Strategy with People Strategy
Wader C
Richard Vincent Partner EMEA/APAC, AltoPartners
Why should men care about gender balance?
Wader A
Robert Baker Global Client Director at Mercer
10:30 - 11:00
Networking coffee break
FUTURE BUSINESS
FUTURE MARKETS
FUTURE TALENT
TECHNOLOGY
BUSINESS MODELS
INVESTMENT CLIMATE
SMART WORLD
HR TRANSFORMATION & LEADERSHIP
DIVERSITY & INCLUSION
TECHNOLOGY
BUSINESS MODELS
Social disruption caused by Artificial Intelligence, Robotics Process Automation and Congnitive Technology. Digital Transformation.
Conference Hall
Marcin Kowalski Principal Consultant, GFT
Dariusz Lis Managing Partner, InnoMentors Consulting
Łukasz Macuda Regional Director, Luxoft
Paweł Szymański Operations Director, Special Technology Services, Thomson Reuters
Virtual delivery center as a new operating model
Dream of technology leaders or reality?
Machine Hall
Mirosław Bartecki Director/Chief architect, Capgemini
INVESTMENT CLIMATE
SMART WORLD
The war for talent is poised to increase even further.
What are Polish cities really doing to attract and retain young, as well as experienced talent?
Wader B
Moderator: Paweł Panczyj Managing Director, ABSL
Tomasz Horaček Head of Business Services, Vice President State Street Bank International GmbH
Agnieszka Jackowska Regional Center Head Infosys Poland, Associate Vice President, Infosys Ltd.
Jacek Jaśkowiak Mayor of Poznań
Katarzyna Jozefowicz Head of Credit Suisse Wroclaw
Bogumił Sobula Deputy Mayor of Katowice
Stream in Polish, translation available
Smart society
Enhancing civic engagement in digital age
Planetarium
Moderator: Krzysztof Izdebski Policy Director, ePaństwo Foundation
Jolanta Jaworska Government Programs Director, IBM Poland & Baltics
Wojciech Karpiński Center Director, Amway Business Center Europe
Wojciech Rosicki Deputy Mayor of Łódź
Bartłomiej Świerczewski Director of Citizen Participation Office of the Municipal Office of Wrocław
Stream in Polish, not translated
HR TRANSFORMATION & LEADERSHIP
DIVERSITY & INCLUSION
Creating the culture of empowerment
How to encourage creativity and turn innovation into a habit. Case study
Wader C
Arnaud Saintemarie Chief Growth Officer, ITMAGINATION
Come closer to disability
Wader A
Karolina Długosz CSR Manager, Capgemini
Dorota Piotrowska HR Director, Strefa Job
TECHNOLOGY
BUSINESS MODELS
(continued) Social disruption caused by Artificial Intelligence, Robotics Process Automation and Congnitive Technology. Digital Transformation.
Conference Hall
Marcin Kowalski Principal Consultant, GFT
Dariusz Lis Managing Partner, InnoMentors Consulting
Łukasz Macuda Regional Director, Luxoft
Paweł Szymański Operations Director, Special Technology Services, Thomson Reuters
Cooperation between corporations and start-ups
Be a partner with your smaller neighbours for your future success.
Machine Hall
Moderator: Janusz Dziurzyński VP of ABSL, Associate Director in Procter & Gamble Global Business Services
David Huse Independent Expert
Michał Kramarz Head of Startups, Export & Entrepreneurship Development, Google
Zuzanna Mikołajczyk Commercial and Marketing Director, Mikomax Smart Office
Agnieszka Sygitowicz Vice President ŁSSE, owner of StartupSpark program
INVESTMENT CLIMATE
SMART WORLD
Is the education system in Poland a barrier in the further development of a knowledge based economy?
Wader B
Moderator: Marek Tejchman Deputy Editor in Chief, Dziennik Gazeta Prawna
Iwona Dudzińska Citi Service Center Poland Site Head
Wojciech Popławski Managing Director, Accenture Operations, VP ABSL
Aleksandra Przegalińska Research Fellow at MIT Sloan School of Management
Smart business model
Moving away from product towards solutions based on circular economy.
Planetarium
Bogdan Rogala General Manager Philips Lighting CEE
HR TRANSFORMATION & LEADERSHIP
DIVERSITY & INCLUSION
The old leadership disrupted
What kind of leaders do we need?
Wader C
Moderator: Edyta Gałaszewska-Bogusz Director at Accenture Operations Poland
Jakub Bejnarowicz Associate Director, Central and Eastern Europe at CIMA
Wojciech Parteka Strategic Accounts Director at GFKM
Ruth Woller Lead Talent Acquisition Partner, Global Business Services at The Coca-Cola Company
D&I strategy. 360 view from business leaders
Panel discussion
Wader A
Moderator: Derek Smith Managing Director, Head Global Sourcing & Strategy, UBS
Maciej Borkowski Chief Risk Office Poland Head, Credit Suisse
Katrien Goossens Global Diversity & Well-being Officer, Euroclear
Karolina Radziszewska HR Director EMEA, Randstad Sourceright
12:00 - 12:20
Networking coffee break
12:20 - 12:40
Plenary session
Place: Machine Hall Marcin Gortat, Basketball Player, MG13
12:40 - 13:40
Start-Up Challenge finale
Place: Machine Hall
13:40 - 14:00
Summary & Closing Remarks
Place: Machine Hall
14:00 - 15:30
Closing networking lunch
