20:00 - 23:00

Welcome Cocktail

9:00 - 10:00

Registration and networking coffee

10:00 - 10:15

Welcome and opening remarks

Marek Grodziński, VP of ABSL
Jacek Levernes, CEO Finteco, President of ABSL
Hanna Zdanowska, Mayor of Łódź

10:15 - 10:30

ABSL Summary of the year

Jacek Levernes, CEO Finteco, President of ABSL
Wojciech Popławski, Managing Director, Accenture Operations, VP ABSL

10:30 - 10:45

Global trends in the business services sector

An analyst's view on the latest market developments, political and technology disruptions, the war on talent and the role of the CEE region. Peter Moller, European SSC/BPO Advisory Lead, Deloitte

10:45 - 11:05

Business Models in the GBS organizations

Uneasy choices: buy, build or mixed ownership? Łódź, Bangalore or Virtual Delivery Centre? Learn how world-class organizations embrace new business models.

Jon Bell, Executive Vice President, Head of Capgemini Business Services Global Delivery Network

11:05 - 11:20

It is all about enhancing life with intelligence to make everyday tasks and processes simple, efficient and enjoyable

What does being smart mean to cities, workplace and the environment? Magnus Persson, Executive Vice President Business Development at Skanska S.A.

11:20 - 11:30

Every detail matters. Reworking and retooling the work environment - the wave of tech-driven change

Anna Bartoszewicz–Wnuk Head of Workplace Advisory, JLL Poland
Tomasz Trzósło Managing Director, JLL Poland

11:30 - 12:00

Networking coffee break

12:00 - 12:15

Presentation - Robots are taking over the world

David Poole, Co-founder and CEO, Symphony Ventures

12:15 - 12:30

Presentation - Don't be afraid of robots

Aleksandra Przegalińska, Research Fellow at MIT Sloan School of Management

12:30 - 13:00

The ring - Human vs Robots - who will win the race?

Let's get ready to rumble!

Moderator: Elias Van Herwaarden, EMEA Service Leader, Global Location Strategies, Deloitte

Marek Grodziński, VP, ABSL
David Poole, Co-founder and CEO, Symphony Venturess
Piotr Pietrzak, Chief Technology Officer (CTO), IBM Poland and Baltics
Aleksandra Przegalińska, Research Fellow at MIT Sloan School of Management

13:00 - 14:30

Networking lunch

14:30 - 14:50

Digital = Disruption

Dr. Joseph Reger, Chief Technology Officer EMEIA, Fujitsu

14:50 - 15:20

Disrupt or be disrupted

What does your organization need to do to seize the upside of disruption?

Moderator: Eric Simonson, Managing Partner, Research, Everest Group

Przemysław Berendt, Global Marketing Vice President at Luxoft
Dr. Joseph Reger, Chief Technology Officer EMEIA, Fujitsu
Arkadiusz Rudzki, Managing Director, Skanska Property Poland
Simon Telfer-Smith, Group VP of IT and CIO, Elekta AB

15:20 - 15:55

Intro presentation followed by panel discussion - Future Leaders

The makeup of the global workforce is changing as millennials take up their place and bring with them new skills, experiences, but also expectations.

Moderator: Zain Wadee, Managing Director EMEA at Randstad Sourceright

Nicholas R. Butt, Managing Director, Western Europe Operations Lead, Accenture
Richard Vincent, Partner EMEA/APAC, AltoPartners 
Petronella Lockhart, Global Vice President Learning, Talent and Performance Development, Swarovski

16:00 - 17:00

Main Key Note

The Right Honourable David Cameron  - former Prime Minister of the United Kingdom (2010-2016)

17:00 - 19:00

OFF Agenda Networking Events

Under The Palms - fresh fruit cocktails and fresh rhythms both mixed to perfection
EC1 East, Olivia Business Centre chillout zone

Take a challenge, overperform Felipe Massa and win Grand Prix!
EC1 East, Randstad stand

The live smoking ZACAPA RUM SHOW - tasting and fun!
EC1 East, CBRE Stand

Tasting Craft Beer with Echo Investment
Enjoy unique craft beer inspired by the Warsaw Brewery by Echo Investment.
EC1 East, Echo Investment stand

Smart Working is here to come
Prepare yourself and your organisaton with Mikomax Smart Office
EC1 East, Networking area delivered by Mikomax Smart Office

Skanska Analog Zone
Relax in positive vibes of music played by a local DJ, with a taste of healthy lemonade and have some fun in a green board game.
EC1 East, Chill-out zone

Augmented City of Łódź - heritage, revitalization, EXPO 2022
Interactive trip in time using our greenroom!
EC1 East, Łódź stand

AmCham Diner
AmCham Diner invites you for Dunkin Donuts, fresh lemonade, VIP interviews, and a great American atmosphere!
EC1, East, American Chamber of Commerce in Poland official meeting place

Birthday Cocktail with Capgemini
Join us for a birthday drink and celebrate Capgemini’s 50th anniversary!
EC1 East, Capgemini booth

21:30 - 2:00

ABSL Party

Teatr Club, Moniuszki 4A, Łódź

7:00 - 8:00


9:00 - 9:30

Morning networking coffee

9:30 - 10:30
9:30 - 10:00

Blockchain for business

Conference Hall

Konrad Rembacz Process and Technology Jr Manager, Unilever, Poland
Maciej Jędrzejczyk IT Architect, IBM CEE Blockchain

Outsourcing vs SSC vs Hybrid

Make the right choice, have a strong governance.

Machine Hall

Moderator: Hanumantha Karthik Partner, Global Sourcing, Everest Group

Ewa Carr-de Avelon Head of XL Catlin Poland Shared Service
Marcin Janiszewski Elekta Business Services Managing Director
Marzena Kardas Sales & Fulfilment and Master Data Management Services Head, Member of Management Board, Infosys Poland
Jacek Stryczyński Vice President, Country Head, Poland & Slovakia, Lionbridge

9:30 - 10:00

FDI, Strategic Investors, Venture Capital, Private Equity, National Growth Funds & Poland.

A 360 view on growth opportunities in Europe’s No1 outsourcing, offshoring and IT space

Wader B

Moderator: Ronald B. Given Co-Managing Partner, Wolf Theiss

Rafał Bator Partner, Enterprise Investors
Jacek Levernes President of ABSL, CEO Finteco Holding
Beata Stelmach Chief Executive Officer and General Director, GE Poland & Baltics

Smart cities

New approach to urban environment that creates high quality of life & work


Moderator: Mateusz Polkowski Head of Research, JLL

Czarek Jarząbek Founder & President of the Board at Golub GetHouse
Krzysztof Misiak Partner Head of Regional Cities Office Department, Cushman Wakefield
Błażej Moder Director of EC1 Łódź – City of Culture
Joachim Schuessler Principal and Senior Project designer in Goettsch Partners

9:30 - 10:00

Global Talent Trends - Empowerment in a disrupted world.

What is top of mind for C-suite Executives, HR leaders and employees… and how to accelerate

Wader C

Malwina Raducka-Sakwerda Analytical Solutions Team Manager EMEA & LATAM, Mercer


The unexamined and unconsidered - Return to work? Career turn

Wader A

Klaudia Kossowska HR Consultant, Human Capital Manager, Stella Virium Foundation

10:00 - 10:30

Is the IoT a threat to people, or on the contrary?

Conference Hall

Moderator: Michał Grabarz Sales Director at Communications, Media and Technology, Accenture

Sebastian Drzewiecki Business Service Centre Head, GSK
Sławomir Lubak Managing Director Accenture Communication, Media and Technology
Piotr Pietrzak Chief Technology Officer (CTO), IBM Poland and Baltics
Michał Zajączkowski Board Member HPE, Pointnext Director

Creating new business model. The journey from concept to reality.

Learn how to navigate the process of creating disruptive and the same time market-fit innovations.

Machine Hall

Oleksander Koliakin General Manager, Sales of Fuel Cards and Home Base Fuels in CEE, Mediterranean and South Africa, Shell
Monika Przybysz Sales Team Leader for Poland, Lithuania, Latvia, Estonia and Ukraine, Shell Polska
Arek Skuza Partner at K2 Digital Ventures

10:00 - 10:30

Shifts in the Balance of Business?

Insight into fast changing business environment post-Brexit

Wader B

Moderator: Kerry Hallard CEO of Global Sourcing Association UK, President of GSA Global

Ross L. Denton Partner, EU, Competition & Trade Department, Baker McKenzie in London
Ewelina Kałużna Leasing and Asset Management Director, Skanska Property Poland
Scott Newman Managing Director & Senior Vice President, State Street
Tomasz Trzósło Managing Director, JLL Poland

Smart workplace

Change your space, change your culture. How to design a perfect office.


Karina Kreja Director, Workplace Consultancy and Change Management, CBRE

10:00 - 10:30

Aligning Business Strategy with People Strategy

Wader C

Richard Vincent Partner EMEA/APAC, AltoPartners

Why should men care about gender balance?

Wader A

Robert Baker Global Client Director at Mercer

10:30 - 11:00

Networking coffee break

11:00 - 12:00
11:00 - 11:30

Social disruption caused by Artificial Intelligence, Robotics Process Automation and Congnitive Technology. Digital Transformation.

Conference Hall

Marcin Kowalski Principal Consultant, GFT
Dariusz Lis Managing Partner, InnoMentors Consulting
Łukasz Macuda Regional Director, Luxoft
Paweł Szymański Operations Director, Special Technology Services, Thomson Reuters

Virtual delivery center as a new operating model

Dream of technology leaders or reality?

Machine Hall

Mirosław Bartecki Director/Chief architect, Capgemini

11:00 - 11:30

The war for talent is poised to increase even further.

What are Polish cities really doing to attract and retain young, as well as experienced talent?

Wader B

Moderator: Paweł Panczyj Managing Director, ABSL

Tomasz Horaček Head of Business Services, Vice President State Street Bank International GmbH
Agnieszka Jackowska Regional Center Head Infosys Poland, Associate Vice President, Infosys Ltd.
Jacek Jaśkowiak Mayor of Poznań
Katarzyna Jozefowicz Head of Credit Suisse Wroclaw
Bogumił Sobula Deputy Mayor of Katowice

Stream in Polish, translation available

Smart society

Enhancing civic engagement in digital age


Moderator: Krzysztof Izdebski Policy Director, ePaństwo Foundation

Jolanta Jaworska Government Programs Director, IBM Poland & Baltics
Wojciech Karpiński Center Director, Amway Business Center Europe
Wojciech Rosicki Deputy Mayor of Łódź
Bartłomiej Świerczewski Director of Citizen Participation Office of the Municipal Office of Wrocław

Stream in Polish, not translated

11:00 - 11:30

Creating the culture of empowerment

How to encourage creativity and turn innovation into a habit. Case study

Wader C

Arnaud Saintemarie Chief Growth Officer, ITMAGINATION

Come closer to disability

Wader A

Karolina Długosz CSR Manager, Capgemini
Dorota Piotrowska HR Director, Strefa Job

11:30 - 12:00

(continued) Social disruption caused by Artificial Intelligence, Robotics Process Automation and Congnitive Technology. Digital Transformation.

Conference Hall

Marcin Kowalski Principal Consultant, GFT
Dariusz Lis Managing Partner, InnoMentors Consulting
Łukasz Macuda Regional Director, Luxoft
Paweł Szymański Operations Director, Special Technology Services, Thomson Reuters

Cooperation between corporations and start-ups

Be a partner with your smaller neighbours for your future success.

Machine Hall

Moderator: Janusz Dziurzyński VP of ABSL, Associate Director in Procter & Gamble Global Business Services

David Huse Independent Expert
Michał Kramarz Head of Startups, Export & Entrepreneurship Development, Google
Zuzanna Mikołajczyk Commercial and Marketing Director, Mikomax Smart Office
Agnieszka Sygitowicz Vice President ŁSSE, owner of StartupSpark program

11:30 - 12:00

Is the education system in Poland a barrier in the further development of a knowledge based economy?

Wader B

Moderator: Marek Tejchman Deputy Editor in Chief, Dziennik Gazeta Prawna

Iwona Dudzińska Citi Service Center Poland Site Head
Wojciech Popławski Managing Director, Accenture Operations, VP ABSL
Aleksandra Przegalińska Research Fellow at MIT Sloan School of Management

Smart business model

Moving away from product towards solutions based on circular economy.


Bogdan Rogala General Manager Philips Lighting CEE

11:30 - 12:00

The old leadership disrupted

What kind of leaders do we need?

Wader C

Moderator: Edyta Gałaszewska-Bogusz Director at Accenture Operations Poland

Jakub Bejnarowicz Associate Director, Central and Eastern Europe at CIMA
Wojciech Parteka Strategic Accounts Director at GFKM
Ruth Woller Lead Talent Acquisition Partner, Global Business Services at The Coca-Cola Company

D&I strategy. 360 view from business leaders

Panel discussion

Wader A

Moderator: Derek Smith Managing Director, Head Global Sourcing & Strategy, UBS

Maciej Borkowski Chief Risk Office Poland Head, Credit Suisse
Katrien Goossens
Global Diversity & Well-being Officer, Euroclear
Karolina Radziszewska HR Director EMEA, Randstad Sourceright

12:00 - 12:20

Networking coffee break

12:20 - 12:40

Plenary session

Place: Machine Hall

Marcin Gortat, Basketball Player, MG13

12:40 - 13:40

Start-Up Challenge finale

Place: Machine Hall

13:40 - 14:00

Summary & Closing Remarks

Place: Machine Hall

14:00 - 15:30

Closing networking lunch

Sign up for a Newsletter

Thank you. Please check your e-mail for sign-up confirmation.